Refund policy

At S. Fragrances, we want you to feel confident about your purchase. This policy applies to products purchased directly from S. Fragrances , including individual fragrances, duos and bundles.

Change-of-Mind Returns

You may request a voluntary change-of-mind return within 3 to 5 days of delivery.

To qualify:

  • Products must be unused and unopened, with any original seals intact.
  • Products must include their original packaging and accessories.
  • An order number or other proof of purchase must be provided.

Opened or used fragrances do not qualify for our voluntary change-of-mind return programm. These conditions do not limit mandatory cancellation rights or your rights concerning faulty, damaged or incorrectly supplied products.

How to Request a Return

Email with:

  • Your order number or proof of purchase.
  • The products you wish to return.
  • Details of any problem with the order, if applicable.

We will provide the correct return address and shipping instructions. Please retain your proof of postage and any tracking information.

Perfumes may be subject to shipping restrictions. Contact us before posting a fragrance, particularly if the bottle is broken or leaking. Our return instructions do not restrict any statutory right to cancel or return an order.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, leaking, faulty or different from what you ordered, contact us as soon as reasonably possible.

Please describe the issue and provide photographs of the product and packaging where available. Keep the product and packaging where safe to do so.

We will assess the issue and provide an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer law. We cover necessary return shipping costs for faulty, damaged or incorrectly supplied products.

Return Shipping Costs

  • Voluntary change-of-mind returns: You are responsible for return shipping unless applicable law requires otherwise.
  • Faulty, damaged or incorrect products: We cover the necessary return shipping costs.
  • Original delivery charges: These are not refunded for purely voluntary change-of-mind returns unless applicable law requires a refund.

Refund Processing

We will notify you after reviewing your return.

Eligible refunds will be processed within 5 to 8 business days of receiving the returned products, or evidence of return where required by law. Any statutory refund deadline takes priority.

Refunds are issued to the original payment method unless another method is agreed upon and legally permitted. Your payment provider may require additional time to display the refund.

Refunds reflect the amount actually paid, including applicable discounts.

Bundles and Duos

For a full voluntary change-of-mind refund, all products included in the bundle or duo must be returned in eligible condition.

If one product is faulty, damaged or incorrect, contact us for an appropriate remedy. You will not automatically be required to return unaffected products. Any partial refund will account fairly for the price paid and applicable bundle discounts.

Exchanges

For a change-of-mind exchange, return the eligible product for a refund and place a new order for your preferred fragrance. This does not affect any right to a replacement for faulty or incorrectly supplied goods.

Your Consumer Rights

Nothing in this policy excludes or limits rights provided by applicable consumer law. Where local law provides greater protection, those rights take priority.